Huge Selection of Bathroom Furniture
TERMS OF SALE AND CONDITIONS OF USE
Use of this Web site is conditioned on the acceptance, without modification, of all terms and conditions of this agreement. By using this Web site you represent that you have read and understand the terms and conditions and that you agree to be bound by these terms and conditions as set forth below.
Sales and Use Tax
KitchenLav charges sales tax for products shipped into New York State unless a
valid Exemption Certificate is provided. KitchenLav does not collect sales or
use taxes in all states. For states imposing sales or use taxes, a purchase is
subject to use tax unless it is specifically exempt from taxation. A purchase is
not exempt merely because it is made over the Internet. Many states require
purchasers to file a sales/use tax return at the end of the year reporting all
of the taxable purchases that were not taxed and to pay tax on those purchases.
Details on how to file these returns may be found at the websites of applicable
taxing authorities. The states where this may be imposed are Colorado, Kentucky,
Nevada, Oklahoma, South Dakota and Vermont.
How long will it take for my order to arrive?
In most cases, your order will arrive to your home or business in approximately two weeks or less from the time the order is placed. Please note, however, that this is not guaranteed.
Tracking information will be emailed to you within 5
business days for items shipped via Freight Carrier.
How do I check the status of a transaction?
At the top of every page at our website you will notice an
"Order Status" button. Click this button and enter the full name that the order
is under with a valid reply email address. The system will return an order
status reply email to you within 24 hours.
What are my shipping fees?
The cost of shipping depends on the product size, weight, shipping destination and other variables. We will quote you an exact shipping price by phone or by email.
Do you have a catalog that you can send to me?
Our web site is our full catalog. It contains all of the items that we sell. We do not have a traditional paper catalog available for distribution.
Can I place an order by US Mail?
We are happy to accept your order through the mail. We will need the following information:
Home Phone Number
Work Phone Number (optional)
Please attach your personal check, money order, or cashier's check and mail to the following address:
2532 Ramona Street
East Meadow, NY 11554
Please make check payable to 'KitchenLav.com'
Any personal or non-guaranteed payment checks will be subject to a 14 day hold before any item can be shipped.
Do I need to add sales tax to my order?
Sales tax is only charged to items that are shipped to an address within the State of New York.
How do you warranty your products?
All of our items are new and guaranteed for the period stated by the product manufacturer (from the time the items are received) against defects in materials and workmanship.
What if my order arrives damaged?
Note: We experience
very few problems with freight damages. Our packaging is excellent.
Nevertheless, we would like to prepare you.
Unpack shipment without destroying packaging.
You must keep outer carton and ALL internal packaging material for at least 30
driver wait. Inspect goods. If there is damage beyond repair, refuse the item.
If there is a repairable minor damage, make a clear notation on the freight bill
as of the nature of the damage. Keep copy of Freight Bill. Do not
accept goods and sign “subject to inspection.” No transportation company
will accept a claim on this basis. If you accept the goods and sign “Received
in Good Condition” we will not be able to help you.
SPECIAL INSTRUCTION FOR FREIGHT SERVICE
Please read the following
instructions carefully and be sure you fully understand each step before
accepting your shipment.
As stated on our website, it
will be a curbside residential delivery. That means the furthest the driver can
place the item(s) will be inside of a garage. He will not be able to go up any
steps, around or through the house to get to the garage. If the driveway is
longer than 100 feet or otherwise not accessible, he will not be able to place
the item(s) in the garage either.
For residential deliveries,
the shipping company will contact you to set up a delivery appointment date &
time. From the day they contact you, you will have 3 business days to set up
your appointment. Please keep it Mon-Fri. If they offer you after-hour or
Saturday delivery, please be aware that you will be billed for that service. If
for some reason, you miss your appointment, you will be responsible for any
additional delivery charges thereafter.
--On the day of delivery, we
ask that you do two very important things prior to signing the delivery receipt:
1) Make sure you are
receiving the correct # of boxes.
2) Most importantly, please
make sure to inspect the outside of the box(es). YOU MUST NOTATE ANY DAMAGES or
imperfections you may see (ex: dents in the box, crushed corners, holes on box,
tears, damaged box, etc). This will be your proof that damages may have been
incurred during transit and you will be covered by the insurance. Please do not
write "subject to inspection" or anything similar; you want to be sure to write
down something physical you actually see going on with the box.
--After making those
notations and before returning the delivery receipt to the driver, we highly
encourage you to ask the driver to open the boxes.
+ If driver says no, before
you return the delivery receipt, along with your notations about the condition
of the box, please include the note: "Driver did not allow us to open boxes."
After the driver leaves, open the boxes immediately. If there are any damages to
your product, call/email us right away. Please don't wait until the next day.
Also, please do not trash the packaging. You will need this for return/claim
+ If driver says yes, go
ahead and open all of the boxes. If product is damaged, make another notation on
the delivery receipt regarding the damages found inside the box and refuse the
shipment. After the shipment has been refused, you must call/email us the same
day to notify us of the refusal. If no damage is found upon inspection, accept
***If you do not make any notations and sign the
receipt with just your signature, you are agreeing that you received your
product in good condition (inside & out) and you assume responsibility if
merchandise turns out to be damaged. The carrier will deny any damages found
after you sign the delivery receipt clean and we will not be able to issue a
refund or replace the item for you.***
Can I pay by check or money order?
If you would like to pay by check or money order (post office, bank, 7-11 etc...) please follow the instructions for US mail orders.
Go to our web site and fill out the online order form but do not push the
submit button, instead print the form. If you can't print the form, just
copy the information onto a piece of paper. Send this with your payment to:
2532 Ramona Street
East Meadow, NY 11554
Click here to get
to the secured KitchenLav.com Online Order Form
Do I have to order online?
You may call our telephone numbers
to place an order. Call toll free at 888-550-1198 or direct at 516-869-4898.
We are here at the order desk from
8:00am to 8:00pm PST, 5 days a week, except
Saturdays and Sundays.
Do you charge a restocking fee?
All items shipped to us for refund or exchange are subject to a 35%, restocking fee. Please note that the actual shipping charges are not refundable.
It is the customers responsibility to pay for all shipping and handling
charges to return the item or items back to the RGA (return goods
authorization) form address. Refunds are not allowed for orders that are over
10 days old from delivery date.
Special Order Items:
We will happily process your particular
Special-Order brand or special order model
item(s), but please keep in mind:
- Special-Ordered products are NOT
returnable for refund or exchange
- You should be VERY sure of the product
model and EXACT size and color
- Special-Order items may have a
higher price than the 'In-Stock' price listed on the
- All Special-Order items MUST be
- In most cases, after we place your Special-Order, you cannot
Can you send me a color sample?
Sorry, we don't have color samples to send out. Our color photos of the products we sell are true to color in that we don't alter a color or try to enhance it. However, the setting on your monitor may effect the appearance of the color. If you absolutely, positively must have an exact match, we recommend that you shop at your local retailer. While you probably won't get a great price, at least you will be able to match your colors exactly. But please keep us in mind later, when color matching is not an issue.
Do you ship overseas?
Depending on the product that you are interested in, some orders may be shipped to an address outside the US or Canada.
What type of payment methods do you offer?
We accept all credit cards. You
may also pay by check, money order or cashiers check. Purchase orders are only accepted from government agencies and Fortune 500 companies for amounts over $1000.00
How do I know you received my online order?
You will receive confirmation from us by email as soon as your order is
received. If you don't receive your confirmation you may inquire by email
(address listed at the bottom of this page). We
can also be reached at 516-869-4898 if you don't have an email address.
Can I cancel my order?
Please be sure that you are ordering what you want before you place an order. If you need ordering assistance, you may submit a quote request form or give us a call at 516-869-4898. We fill all orders as quickly as possible as our customers simply won't accept anything less from us and rightfully so. Cancellations, therefore, simply are not possible.
Rate quotes valid for 10 days from quote date and are subject to change,
unless specified otherwise by KitchenLav.com.
KitchenLav.com accepts VISA, Mastercard, American Express
and Discover cards either on-line or via the mail-in order form or by calling 516-869-4898. Please note: Credit card purchases will appear on your monthly billing statement as Kitchenlav.com.
Merchandise that appears to be functioning incorrectly due to a defect, shipment damage, or missing parts, please call us at 516-869-4898,
or e-mail us (address listed at the bottom of this page).
We employ secure SSL encoded online order form transaction technology. All of your account and order information, including your mailing address, e-mail address and phone numbers will be kept strictly confidential
during and after order processing.
We will ship to a physical address within the United States, no P.O. Box addresses will be accepted.
All furniture and large household appliances are delivered by curbside delivery
service which provides delivery of your item(s) to the curb at the end of your
driveway. This service does not include set up or assembly of items or removal
of packaging materials. Your item will be shipped to a local delivery terminal.
The delivery terminal will call you when your item arrives to schedule a
delivery appointment. Deliveries are made between the hours of 8:00 AM and 5:00
PM Monday through Friday and will be scheduled as a 4-hour window. Your item
will be delivered on a lift gate truck and will be taken off the truck by the
delivery driver. Upon delivery please inspect your item(s). You will be required
to sign a Proof of Delivery receipt. Please note any damage to the item or
packaging on the delivery receipt or, if refusing delivery due to damage please
note refused due to damage on this receipt. A signature is required for all
deliveries; the driver is unable to complete delivery without a signed delivery
receipt. Please note, if you live down a road or driveway that the delivery
truck cannot access without causing damage to the truck we will be unable to
While we make every effort to deliver backsplashes in perfect condition,
damaged backsplashes cannot be refunded, replaced or used as a reason for return
of a bathroom sink vanity in the event that it is received damaged or broken,
due to the high likelihood of breakage when reshipped.
All granite and marble countertops are made from natural
stone that is prone to variations in color, pattern, veining, shade variations,
natural seams and crystallization that actually add to the beauty and charm of
the material. Due to the nature of all natural stones, stone countertops, back
splashes, side splashes and sinks may have a variation in color, discolorations
or other such related birthmarks. All natural stones come out of the Earth,
formed in natural processes, and so many may contain or display imperfections. Furthermore, granite and marble surfaces have naturally occurring
pits and fissures (cracks) which are common to both of these materials from the
natural stone cutting process. These characteristics are naturally expected and
indigenous to both granite and marble.
Bathroom Vanity Final finish variations may occur; each individual piece of wood
naturally differs in grain, texture, and coloration. The finish shown is only an
approximation of this vanity color and cannot be guaranteed for 100% accuracy.
KitchenLav.com cannot be held liable or responsible for claims generated from
these naturally occurring characteristics, natural stone or wood grain variations or color
discrepancy due to individually unique natural stone characteristics and/or hand painted final furniture color finishes.
Due to the manufacturing process, glass will tend to have a greenish tint, this
is a natural feature and is not considered a defect. As a result of the
tempering process or otherwise, color variations in glass may occur in certain
Color and Pattern Variations in stone are a natural occurrence. Natural
occurring stone characteristics such as variations in grain, color, mineral
streaks are not considered as defective product.
All wood naturally ages, darkens, changes color and mellows over time due
primarily to exposure to light. While this color change is imperceptible from
day to day it may be significant over a longer period of time, or due to amount
of light the wood is exposed to. On warranty replacement doors or drawers, we
will not guarantee an exact color match. Also, imperfections such as checks
(small surface splits), pitch pockets (small dark holes) or darker mineral
streaks are natural and are not considered defects.
To track your shipment, click on the Order Status
button located at the top left corner of any page in our website and we will
email you shipping information.
You will then be able to view your shipment status and ESTIMATED delivery
date. The Estimated Delivery Date is based upon the shipping company's service
standards and any applicable appointment information, and does not include the
day of pickup or weekends and holidays. It is only an estimate and is in no way
a guarantee of the delivery date. The motor freight company will call to
schedule your Residential Delivery appointment.
Tracking information is emailed as soon as it becomes
available. If you receive the information and attempt to track it online and it
does not show any information, just try again the next day as the shipment may
have just been picked up by the freight company and is not yet in their system.
IMPORTANT - Please review the instructions
If you sign for your vanity without properly notating
the delivery receipt, we will be unable to assist you with any concealed
Do not just sign your name!
BEFORE YOU SIGN FOR YOUR VANITY . . .
The vanity sets are shipped secured to a pallet with
clear shrink wrap around the boxes. All vanity sets are inspected before they
leave our warehouse.
1. Take some time to examine the crate or
pallet. Make sure there are no:
o Sides, ends, or top missing from the crate or
any indication that they may have been reattached.
o Holes where the crate or boxes may have been
punctured by forklift tines or other sharp object.
o Obvious marks or holes where something may
have slammed into the crate or box.
o Indications that the crate or pallet may have
been crushed or rolled.
2. If you DO see damage to the crate or packing
material, open the crate or packing material and inspect the vanity. If the
vanity is damaged, refuse delivery of it, describing the damage on the delivery
receipt, and then call us so that we can ship you a replacement. If you find
damage during delivery, before you sign, please call us if possible at
516-869-4898. If there is obvious damage to the shipment and you accept
delivery, you will then have to wait until a freight claim is filed and paid on
to receive a new shipment. If you have any questions during delivery please
call us toll free at 516-869-4898.
1. If you refuse delivery of the shipment and it arrives back to us and
there is no freight damage, you will be responsible for all shipping costs.
Please make sure that if you refuse the shipment for damage, that there is
actual damage and not just a smudge or dust that wipes off. If possible, have a
digital camera ready during delivery to take some pictures of any damage on the
shipment. If you have any questions during delivery please call us toll free
2. Once you have inspected the items and no damage is found, sign the
delivery receipt "No Obvious Freight Damage Noted", and then uncrate/unpackage
the items and report any concealed freight damage or shortages. If damage is
found please take clear pictures of the damage and email them to us along with
information on where the damage is located within 24 hours of signing for the
shipment. All concealed freight damage and/or shortage claims must be reported
within 24 hours of signing for your shipment. Due to restrictions imposed upon
us by our carriers, we are unable to honor any claims made after 24 hours (1
AFTER YOU HAVE SIGNED FOR YOUR VANITY . . .
Uncrate your vanity and enjoy it.
Once you sign for your vanity, you are solely responsible for it. -
Do NOT just sign
Shipping and handling charges will be determined at point of sale or by simply clicking on the Free Quote request button.
Note: Read carefully
We experience very few problems with damages because we package extremely
well. However, we suggest that you inspect the units upon arrival. If the
unit(s) are damaged or broken, simply refuse the unit(s). If you accept
the goods without noting damages on the freight bill we will not be able to help
All orders are shipped F.O.B. origin, freight prepaid.
receive the package and sign for it in good condition and later you discover
damage, follow these procedures. Call the freight company’s claim department,
state that you want to file a “Concealed Damage Claim.” Ask for a claim number
and also request an inspection. Make sure you keep a record of the person you
speak to, including his or her extension number. Have your freight bill number
ready. They will fax you a claim form to be filled out and returned to them.
receive the claim form back from you, they will send an inspector, process the
claim and pay you the full value including freight.
may want to get an estimate for repair in writing from a local company, which
should be much less than the full value of the item cost and you may want to
tell the trucking company that you are doing so. They will be much happier
knowing that their liability might be less.
discard packaging material until all contents are fully inspected and you are
certain that there is no transit damage.
REMINDER WARNING NOTE:
Please ask your installer not to over tighten the faucets.
Over tightening often results in leaky faucets.
If the customer refuses the item at the time of delivery, actual shipping charges will also apply for the delivery and return of the merchandise. There is a 35% restocking/cancellation/processing fee for orders that are refused at time of delivery by the customer.
If an item is received damaged, do not refuse the item. Determine the extent
of the damage and note this with the delivery person and on the delivery
invoice, then call or e-mail sales within 24 hours of receipt of the item.
We will file any damage claims necessary and get the necessary replacement
parts sent out to you ASAP. You are responsible to save the damaged items
either until someone comes to pickup or inspect the damage, at our
discretion. If you refuse the item, you will be responsible for the return
shipping and the shipping of any replacement items (this will be the actual
shipping cost, not the shipping rate given at time of
origin of the order) plus any cancellation fees as applicable under the section titled 'cancellations'.
New York residents must add the applicable sales tax rate for their county to their orders. Tax is due on the total price of the order and shipping fee.
All credit card payments are processed through our company, KitchenLav.Com, Inc. and will be displayed on your credit card statement as KitchenLav*516-869-4898. In the event a credit card does not process for any reason, we will, at our discretion, either void the order and notify the customer or process the order at a later date or process the payment in multiple smaller amounts until the item is paid in full. Items cannot be shipped until payment in full has been collected.
Any errors or omissions will be corrected and either billed or refunded to the customer as necessary. If an order is incorrect, it is the responsibility of the customer to notify us within 24 hours of our sending the order confirmation email to the customer. If the customer does not notify us within that time, the customer will be responsible for the order. If the customer does not give his/her email address, the email address is incorrect or the customer does not receive the email for any reason, the customer waives his/her right to correct an invoice. KitchenLav.Com is not responsible for any typographical or erroneous errors.
If for any reason you have not received an item within 4 weeks, and if you desire to cancel the transaction, we will cheerfully refund 100% of your purchase price at your request, provided that the item is not currently in transit to or from our shipping facility, and if the item has a stated shipping time of more than 4 weeks, then the time frame necessary for a cancellation to be permitted shall be the longest shipping time stated plus 25%. For example, if the shipping time stated is 8 weeks, a cancellation will be permitted if more than 10 weeks have elapsed in accordance with the other conditions stated herewith. You must call or e-mail us to let us know that you would like to cancel your order. Orders may not be cancelled prior to receiving the items unless the terms above regarding the delivery timeframe have not been met. Refused, returned or cancelled shipments that are not and/or will not be accepted by the customer for any reason, including non payment, are subject to a 35% restocking fee plus the cost of the shipping and return shipping if applicable (this
will be the actual shipping cost, not the shipping rate
given at time of origin of the order).
All Delivery will be made by a shipper chosen by KitchenLav.com or it's product supplier. If the customer specifies a delivery company, we will attempt to use that company. If for reasons of size, weight, timing, or any other reason determined by our shipping department, the package may and or will be shipped with a shipping company of the shipping departments' choosing. Delivery will be by the shippers normal delivery method. UPS for example will deliver to your door, if no one is home, and the shipper has a policy not to leave packages without a signature, you can reschedule but UPS and many other shippers will not set up an exact time to meet you at your door. Many oversize items (too large for UPS) will be sent via delivery truck that will only get the item to the 'sidewalk'. You will need to carry the item into your home. This is common in New York City and other areas with 'High Rise' buildings. The delivery companies will only give a time period which sometimes can be an entire day. You will have to make arrangements to receive the package or have someone at your home or business to receive the package. Please note that UPS and many other delivery companies charge a surcharge for Saturday deliveries and if you would like to arrange a Saturday delivery, please email for additional pricing. If a recipient is notified of a delivery date, and the recipient is not there to meet the shipper and accept the package, the recipient will be responsible for any and all 'redelivery' charges that may apply.
All shipments are tailgate delivery only (unless specified otherwise).
Please arrange for the appropriate personnel or equipment to unload. Please
note any damage or missing pieces before signing for the shipment.
Any items shipped out of the continental 48 United States will require the customer to pay for any and all shipping of any replacement or missing parts regardless of cause. If it is necessary for damaged parts to be returned, the shipping will be the responsibility of the customer.
The cost of shipping household goods is 15% -25% of the purchase price within the continental USA. There is a $50 minimum for any household goods order where the shipping is less than $10. Shipping fees for household goods to Canada are 35% (Any duties, taxes, customs charges or fees, levies of any kind, brokerage fees or any other fees or expenses due to be paid by the customer which are billed to the shipper will be invoiced and billed to the customer's credit card.) and Alaska/Hawaii/Puerto Rico/Virgin Islands are 50%. If the cost for shipping your order to Canada, Alaska, Hawaii, Puerto Rico or The Virgin Islands is higher than the amounts stated here, you will be notified for your approval before your order is processed.
International Buyers – Please Note:
- Import duties, taxes and charges are not included in the item price or
shipping charges. These charges are the
responsibility of the
buyer. Canadian duty and GST, if any, is not included and is the sole
responsibility of the customer.
- Please check with your country customs office to determine what these
additional costs will be prior to buying/placing your order.
Some house hold items require assembly. Assembly is usually very easy and requires normal tools such as screwdrivers, wrenches and other tools typically found around the house.
All references to size, weight, construction and color are approximate.
KitchenLav.com is not responsible for printing or typographical errors.
Prices, policies, and availability are subject to change without notice.. Descriptions may refer to finish and/or actual construction materials. We reserve the right to substitute identical items from alternate vendors for any out of stock items.
Contact us for more detailed information (e-mail
address is listed at the bottom of this page).
Any returned checks will be subject to a $39.00
Returned Payment Fee.
If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. After we have received your order, we will also inform you if any items in your order prove to be unavailable.
Any time specified shipping methods (example: overnight service) are only guaranteed to ship by the day agreed. We have no control and therefore make no promises or guarantees as to the delivery company performing as it promises.
Due to the fact that our office/shipping facility is located in a building that is not zoned for shopping or general public traffic, customers may not visit us in person. Always contact our customer service department for shipping instructions. Merchandise must be returned to via a licensed, bonded and insured delivery carrier (UPS, FedEx, Roadway, etc. . .) Merchandise may not be returned in person to our shipping facility by the customer/recipient. MERCHANDISE MAY NOT BE RETURNED TO US BY U.S. MAIL. IT WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES.
The purchaser's sole and exclusive warranty is that provided by
the manufacturer, if any. Seller makes no express or implied warranties.
SELLER DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING ALL IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO
EVENT WILL SELLER BE LIABLE FOR ANY INCIDENTAL, PUNITIVE, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING DIRECTLY OR INDIRECTLY FROM THE OPERATION OR
USE OF THE PRODUCT. SELLER'S LIABILITY, IF ANY, SHALL BE LIMITED TO THE NET
SALES PRICE RECEIVED BY SELLER. Complete Terms and Conditions are found on
Any item purchased for commercial use will not be warranted for damage resulting from commercial use.
KITCHENLAV.COM, Inc. ( KITCHENLAV.COM ) reserves the right at its discretion to modify the terms and conditions under which this Web site is offered. Use of this Web site after the posting of any such modification constitutes your agreement to be bound by the terms and conditions as modified.
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KitchenLav.com will not be responsible for any
consequential or incidental damage resulting from the sale or use of any
merchandise bought from us. Our sole responsibility will only be the
monetary value of the merchandise.
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employees and agents, from and against any claims, suits, proceedings, disputes,
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limitation, reasonable legal and accounting fees (including costs of defense of
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